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Shipping & Returns

Shipping & Returns

Shipping

Free UPS Ground shipping on all orders over $300 (excluding Hawaii, Alaska)

Also, We now offer discounted shipping to the following 24 countries:

Australia, Belgium, China, Czech Republic, France, Germany, Hong Kong, India, Indonesia, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Philippines, Poland, Singapore, Spain, Sweden, Switzerland, Thailand, United Kingdom and VietNam.

Products shipping to these countries will ship directly from Korea. 

 

 

Return Policy

Our return policy allows you to send back the product within 30 days from the date of purchase for an exchange or a refund. All returned items must be in their original packaging and show no signs of use, wear or abuse. The packaging must also be in original condition. Refunds will be made in the form of the original payment. In order to return an item for refund you will need a Return Authorization.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

Warranty & Repair Policy

In-Warranty repairs:

All Comfile products are covered by 1 year Limited Warranty. If returned within this period, we’ll repair the product at no charge using new parts or parts that are equivalent to new in performance and reliability.
This warranty does not cover failures due to abuse, misuse, accident or unauthorized alterations or repairs.

 

Out of Warranty Repairs:

All Non-Warranty returns must have an RMA number and a purchase order to process repairs. If the customer wishes to return a product for repair that is no longer within the warranty period, or for damage not covered by the warranty, the repair cost will be determined after inspect the device and you will be notified of charges prior to execution of repairs. 

 

Requesting an RMA number:

When returning product for any reason, you must first to contact Comfile and obtain an RMA (Return Merchandise Authorization) number from Comfile Customer Service agent.

This can be initiated by calling (888) 928-2562 or by sending an email to sales@comfiletech.com

The following information is required in order to complete the RMA request: 

  1. Contact name
  2. Company name
  3. Address
  4. Phone number
  5. Order Number
  6. A brief description of the problem that is occurring with the product(s) to be returned.

Shipping charges for returns are the customer's responsibility.

 

 

 

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Contact Us

Telephone
Toll-Free : (888) 9CUBLOC, (888) 928 2562
Office : (571) 322-5010
Fax : (571) 322-5011

Address
14 Pidgeon Hill Dr. #310 Sterling VA 20165
Office Hours: Mon-Fri 8:30am-5:00pm EST

E-mail
Sales: sales@comfiletech.com
TechSupport: support@comfiletech.com

Copyright 2017 COMFILE Technology,Inc. All Rights Reserved.